We offer Free Shipping for all U.S. domestic orders over $75. We do not offer free shipping for international orders and certain States within the United States and U.S. territories (see details below).
Do you offer Free Return Shipping?
At ULTRA PINK returns are easy! Use our return label to postmark your return within 10 days of the delivery date, and we'll cover the cost of your return shipping!
We do not offer free return shipping for domestic orders coming from Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, Guam, Northern Mariana Islands and American Samoa and for international orders coming from outside of the United States.
What is your Return & Exchange Policy?
• We accept returns postmarked within 30 days of the delivery date.
• Refunds are issued to your original payment method or in the form of online credit. Refunds cannot be returned to alternate cards or different forms of payment.
• Returns must be received in its original condition, meaning any item has to be packed in its original polybag, included the product hangtag showing the item price and style number; item(s) must be unworn, unwashed, and with the hygienic liner intact. Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to refusal.
• International orders are final sale. No returns are accepted for orders from countries outside the United States and certain States and territories, such as Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, Guam, Northern Mariana Islands and American Samoa.
• Final Sale items cannot be returned, refunded or exchanged.
• E-Gift cards cannot be returned or refunded.
How do I make a return?
To return your item(s), follow the steps below:
If you checked out as a guest, click here to initiate your return and print the UPS or USPS Return label.
If you have an account with ULTRAPINK.com:
1. Sign In to your account.
2. Hover over My Account at the top of the page. Then select Track My Order from the Account dropdown.
3. Scroll down to locate the order which contains the item(s) you wish to return. Follow the prompts to initiate your return.
4. Print out the provided UPS or USPS label and tape it to the outside of your ULTRA PINK return.
5. Mail it off; we'll do the rest! You can also return items via an insured mail service of your choice to:
16410 Bloomfield Ave.
Cerritos, CA 90703Phone:
You can return your item(s) using the postal service of your choice. All we ask is that you include a copy of your order along with your return.
We recommend shipping with insurance and keeping your shipping receipts until your return is processed. ULTRAPINK.com is not responsible for missing, damaged, or lost packages in transit.
How do I make an exchange?
1. Email us at CustomerService@UltraPink.com or Call us at 1-888-805-7465 (toll free for US & Canada).
2. Our customer service representatives will create a new order for the new item you would like to receive in exchange. You are charged for the cost of the merchandise and shipping.
3. Return the item(s) you would like to exchange by following the next steps.
4. Sign in to your account, then select My Orders from the My Account dropdown.
5. Scroll down to locate the order which contains the item(s) you wish to return. Follow the prompts to initiate your return.
6. Print out your Return form or write your order number on a slip of paper and include it in your return package.
7. Send back your return item(s) using an insured postal carrier to:
16410 Bloomfield Ave.
Cerritos, CA 90703Phone:
We recommend shipping with insurance and keeping your shipping receipts until your return is processed. ULTRAPINK.com is not responsible for missing, damaged, or packages lost in transit.
No waiting! Your new items will be processed and shipped out promptly after contacting customer service. When your return is received and processed, we'll email you a refund notification.
Do I have to pay for my new exchange now?
To make exchanges fast and easy, we create a new order for the exchange item you'd like to receive. When the order is created, you are asked to provide a method of payment that will be charged at that time. After the order is paid for, it will be processed and shipped out promptly. When we receive your return, you will be refunded for your original item(s).
How long do I have to make a return or exchange?
Returns & exchanges are accepted within 30 days of receiving your order.
Can I send back items from different orders?
Absolutely! To save on time and shipping you can return multiple items within one return. We just ask that you include the corresponding order numbers for reference. You can do this by including the Return Form for each item in your package, or by simply writing the order numbers down on a piece of paper and including it in your package!
How do I get a Return Label?
Once you initiate your online return, you will be prompted to print a UPS or USPS Return Label. You can also print a Return Label by signing into your ULTRAPINK account. In your Order History, click on your return order. Once on your order page, scroll down and click the Show Return History button to find a Print Return Label button.
Our prepaid return labels are only for use in the United States. International returns are responsible for return shipping. We recommend shipping with insurance and keeping your shipping receipts until your return is processed. If ULTRA PINK return labels are used outside of the United States they will incur additional charges that will be the responsibility of the sender.
What if my package was refused or was undeliverable?
We want to sort out any issues with your order right away! If you would like to reship or cancel an order that has been returned to us, please contact our Customer Service team at 1-888-805-7465 for assistance or email us at CustomerService@UltraPink.com
Can I exchange more than once on an order?
Yes! We offer Free Ground Shipping on the first exchange of any order. After that, each exchange is subject to additional shipping costs.
How long will it take to get my refund?
Please allow 3-5 business days for your return to be processed once it reaches our warehouse. We will send you a confirmation email once your refund has been issued. We won't leave you hanging!