ORDER STATUS & TRACKING
1. I didn't receive an order confirmation. What should I do?
If you did not receive an email confirmation of your order please call us at (888) 805-PINK or (888) 805-7465 or email us at CustomerService@UltraPink.com
2. I just placed an order. Can I check the status of it online?
For your convenience, UltraPink.com offers an Order Inquiry feature. Once you have logged in under "Track My Order", you will be able to review and track delivery on orders made online and by phone.
3. What if an item is unavailable or back ordered?
While we make every effort to fulfill your order, occasionally certain items may be unavailable. We will notify you via your email confirmation if we are out of stock on an item that you have ordered. Any changes will be removed from your order total and will be reflected on your shipping invoice. Items that are back ordered will be indicated in your confirmation.
4. I received my order, but one item was missing. What should I do?
If you received your order and an item is missing (that is not on back order) please call Customer Service at 1-888-805-7465 for further assistance or email us at CustomerService@UltraPink.com
5. How do I modify or cancel my order?
Due to the quick processing time at our distribution center, we may be unable to cancel or modify an order after it has been submitted.
6. My order status is In Progress. What does that mean?
Your order is in the process of being fulfilled and shipped, but has not yet received a tracking number. Changes to your order cannot be made once your order is In Progress. We will gladly accept your return and provide an exchange or refund in accordance with our Return Policy.
7. I just ordered something, but now it's on sale. Do you honor price adjustments?
Yes, we do issue sale price adjustments. However, your order must have been placed no more than 14 days before the price change was made. Please have your invoice number ready and contact our Customer Service at 1-888-805-7465 or email us at CustomerService@UltraPink.com
ORDERING & PAYMENT OPTIONS
1. I'm not sure what size I wear. Does UltraPink.com have a size chart that can help me?
UltraPink.com does not have a size chart yet, instead all size specifications are noted in each product description.
2. I saw one of your items online at one of your e-retailers, but can't seem to find it on your website.
Merchandise selection on our website varies from our e-retailers. Call us at 1-888-805-7465 or email us at CustomerService@UltraPink.com and one of our sales associates would be happy to try to locate any item for you.
3. I want to purchase an item that I see online, but you don't have my size. Will it be back in stock?
We are a specialty company and make limited quantities of our apparel collections. Not all items that sell out will be re-stocked. If we are expecting to re-stock the item we will show an "expected shipping date" on the order confirmation. If sufficient quantities are available at our warehouse, you can contact Customer Service at 1.888.805-7465 or email us at CustomerService@UltraPink.com and the item will be located and mailed to your home.
4. Is it possible to save items in my bag?
You are able to save items in your shopping bag once you have logged on to the site. However, we do not recommend holding items in your bag for over a week. We are a specialty company and once an item sells out, the item will automatically be removed from your bag.
5. Can I purchase a e-Gift Card online?
Yes. E-Gift Cards are accepted only in the U.S. and are available for purchase online only. We do not sell gift cards. E-Gift Cards arrive instantly via email or exactly when you schedule it. They can be used at UltraPink.com only.
6. How do I redeem my e-Gift Card?
An e-Gift card is a digital card with a code, which is emailed to the recipient. A copy of the E-Gift Card is also sent to the purchaser as confirmation that the email was sent.
If you are not comfortable showing a digital gift card, then you should be able to print the e-gift card instead. When you print the e-gift card, make sure to capture the code and PIN to be sure the card will be usable online.
E-Gift Cards may be redeemed by phone or online. To redeem online, have your e-Gift Card out as you will need to input the card # and pin during the Payment page at Checkout. For additional information regarding the redemption of e-Gift Cards, please call us at 1-888-805-7465 or email us at CustomerService@UltraPink.com
7. Do you gift wrap or send a gift box?
We do not offer gift wrap and gift box for any order.
8. What are the Ultra Pink's online payment options?
We accept all major credit cards (Discover, American Express, Visa, JCB, Paypal and Apple Pay.
9. When will my credit card or PayPal account be charged?
Your credit card or PayPal account will be authorized for the entire amount of the order at the time of purchase. The card or PayPal account will then be charged when the order is shipped. We will send you an email confirmation of your order once you have completed the order.
10. My credit card was declined, but the charge is showing on my credit card account. What happened?
The "charges" that are appearing on your card account are pre-authorization holds. They are not charges; however, your card company may be temporarily holding those funds. Your card may have declined for one of the following reasons:
1. Your BILLING address entered does not exactly match the BILLING address that your card company has on file.
2. Your card company is declining your transaction because of insufficient funds or another reason from your card company.
Please contact your card company to release any pending holds from Ultra Pink if you received an ERROR response that matches any of the reasons above. Ultra Pink has no control of the grace period for releasing authorized funds, particularly debit card funds.
11. When will my order be processed?
If your order fits all authorization criteria, then all orders placed Monday-Friday before 12pm EST will ship out the same business day, pending any unexpected delays. Orders placed on weekends and holidays will be processed and shipped on the next business day. If an item is on backorder, the item will ship out once it passes our quality control process.
12. I can't find the item I'm looking for. How can I search for it?
You can either enter the Item number into the search box at the top-right of the screen, or you can click on the Search link to find products by Keyword, Color and Size.
13. How do I use a coupon or discount code?
You will have the opportunity to enter in your discount code during Step One of the Checkout process.
ULTRAPINK'S RETURN POLICY
Merchandise returns and exchanges will be accepted (excluding “final sale” items and gift boxes) within 30 days of the date of purchase. Returns must be accompanied by original or gift receipt, or date and amount of purchase must be validated in our system. Customer identification may be required. Refunds will be made in the original form of payment, except that merchandise credit may be given for gift receipt returns. We do not accept any purchase made by check, and do not make any return by check. Merchandise must be in its original condition, unworn and unwashed, or merchandise must be defective. Merchandise purchased at UltraPink.com must be returned to UltraPink’s warehouse (TITAN in California). Purchases must be returned in the country of original purchase. We are unable to accept the return of product purchased online via Amazon.com or Zulily.com or any other e-retailer. All shipping and handling fees are non-refundable.
1. TELEPHONE AND ON-LINE PURCHASES
U.S. Customers, Credit Card and Paypal Orders:
Merchandise purchased via PayPal may be returned directly to our warehouse (TITAN in California) or returned via mail using the return shipping label provided. If you do not have your shipping label, please contact Customer Service at 1-888-805-7465 or email us at CustomerService@UltraPink.com
3. Can I Bring It to a Boutique?
You cannot return or exchange your purchase to our boutique. We do not have a retail store and we sell online ONLY. Our sales associates will be happy to help you with your return or exchange at 1-888-805-7465 or email us at CustomerService@UltraPink.com
4. Make a Return by Mail
If you prefer to send your return by mail, please affix the Prepaid Return Shipping Label that we provided, along with your invoice, to the box and drop off your package in the U.S. mail. If you don't have a Prepaid Return Shipping Label, visit our Returns Portal where you can download and print a prepaid return shipping label. Shipping for your return will be FREE OF CHARGE ONLY IF you've placed an order over $75 and shipping was free. Please note that when we receive your return and if it is acceptable to the warehouse (in good condition and as per return requirements), there will be no re-stocking and handling fees deducted from your refund. If you prefer to use the carrier of your choice and create your own label, we recommend using a traceable and insured form of delivery.
Please ship returns to:
16410 Bloomfield Ave.
Cerritos, CA 90703USA
Phone: +1 888-776-3920
5. PRICE ADJUSTMENT POLICY
Online or catalog purchases are not eligible for price adjustment.
6. FINAL SALE
Merchandise marked final sale is sold "as is" and may not be returned or exchanged and is not eligible for price adjustment.
For more information regarding returns, adjustments, and exchanges, including our return policy for International customers, please read our Return Policy.
SHIPPING OPTIONS & CHARGES
1. Do you ship to APO/FPO military addresses or P.O. Boxes?
We do not ship to military addresses and P.O. Boxes.
2. Do you save my billing and shipping information so I don't have to enter it each time I place an order?
If you are a registered user and have signed in, yes. The current address we have on file for you will automatically show up in Step 2 of the Checkout process. You will be able to make any revisions at this time or enter in a different "Ship To" address.
3. What is the difference between a shipping and a billing address?
Your shipping address is where you would like your order to be shipped to; your billing address is the same address you used to place an order with your credit card.
4. What are the methods of shipping and charges?
Shipping Options for Orders placed by 12pm ET Monday-Friday:
Standard* 7-10 days
Express** 3-5 days
Two Day*** 2 Business Days
Next Day*** Next Business
DayInternational**** 10-14 days
STANDARD DELIVERY is available for all U.S. addresses. We do not ship to APO/FPO military address deliveries.
EXPRESS DELIVERY is not available for U.S. territories, Alaska, Hawaii.
TWO DAY and NEXT DAY DELIVERIES are not available for P.O. Boxes, APO/FPO military addresses, and other certain areas our parcel carriers cannot reach.
INTERNATIONAL DELIVERY is not available for international P.O. boxes.
Note: 'Business Day' refers to Monday through Friday, excluding holidays. NEXT DAY requested on Fridays is not available for Saturday arrival.
IF YOU'RE IN A HURRY: EXPRESS DELIVERY is twice-as-fast.
ORDER TRACKING: For online orders, just click on the link in your confirmation email. If you placed a phone order, please call our Customer Service Team at 1-888-805-7465 or email us at CustomerService@UltraPink.com
SALES TAX: Taxes are based on the order's "SHIP TO" address.
INTERNATIONAL: If you're shipping outside of the U.S., your order may be subject to import duties and taxes, which are levied once your package reaches your country. For more information about customs policies, please contact your country's local customs office.
1. I forgot my password. What do I do now?
When you click on "My Account" to log in you'll see a link to receive a Password hint/reminder. If this doesn't help, click "Forgot My Password" and your password will be sent to you via email within 24 hours.
2. I spelled my name wrong when I registered. How do I correct it?
Sign in on "My Account" using your email address and password. Next, click on "Account Profile." Make any necessary changes here and save your changes. If you make a change to your name and see that nothing has been updated, please contact our Customer Service Center at 1-888-805-7465 or email us at CustomerService@UltraPink.com and we will get your account corrected.
3. How accurate is the color display on the Internet?
Because it's important that all UltraPink.com customers be pleased with their purchases, be advised that all color varies slightly from one computer monitor to another.
5. I keep getting an error page. What should I do?
Please call our Customer Service Center at 1-888-805-7465 or email us at CustomerService@UltraPink.com and be prepared to provide them with the error number listed on the error page.
6. Do I have to provide my email address if I want to browse the products?
You do not need to provide your email address if you just want to look around and browse the products on UltraPink.com. We will ask you for your email address when you choose to make a purchase so that we may send you an order confirmation immediately after you place your order. This is to let you know we've received your information correctly and we are processing your order. When you register, there is a checkbox for you to select if you DO NOT wish to be contacted by email from Ultra Pink. If selected, we will not send you any promotional emails, only your order confirmation email.
7. Do I have to sign in?
Ultra Pink does not require you to be registered or sign in to make a purchase on our web site. We do strongly recommend creating an account online for all the great benefits, but we welcome guest shopping. Visit the "My Account" link at the top of any page to sign in.
1. How do I place an order?
It's easy! All prices will automatically be converted into your chosen currency. Shop our website as you would normally by adding items to your bag and then clicking on the checkout button. We will calculate and display a total transaction amount in U.S. dollars, that includes your merchandise purchases, all shipping costs to your selected international destination, and any applicable duties and taxes.
2. How are my shipping and sales tax costs calculated?
Our international ecommerce partner, Authorize.net, calculates and guarantees your international shipping costs automatically during our checkout process. Your international shipping costs are based on your selected level of service (e.g., standard or expedited shipping), your number of items, weight of your items, your selected destination country, and applicable duties and taxes.
3. Can I ship an order outside of the U.S. but still pay in U.S. Dollars (USD)?
Yes! You can ship your order to any international destination currently supported by Authorize.net and pay in U.S. dollars. We do not support payment in any other currency than U.S. Dollars.
4. What are the accepted methods of payment for international orders?
For your convenience, we accept Visa, Amex, Discover, JCB, Paypal, Apple Pay.
5. Can I use my gift card or merchandise credit for domestic and international orders?
We are unable to accept gift cards or a merchandise credit as a payment method for domestic and international orders at this time. But we do offer e-gift cards and coupons that you can use on UltraPink.com.
6. When am I billed?
Your credit card will be billed by our e-commerce partner, Authorize.net, at the time your purchases leave the United States of America and your credit-card statement will read "Authorize.net" or Ultra Pink or Intermarket Apparel.
7. How can I track my domestic or International order?
You will receive an email that provides tracking information once your order ships. You may also track packages from within your order history.
8. Are there any items that cannot be shipped internationally?
If any of your items cannot be exported from the United States or imported into your selected country, you will be notified during the checkout process. As a general rule, consumer commodities such as aerosols, fragrances, and other alcohol-based products may not be available for international shipping.
9. Can I return my items?
Yes. Return instructions are provided with your package. If not, please check our Returns & Exchanges Policy. All returns should be sent directly to our warehouse:
16410 Bloomfield Ave.
Cerritos, CA 90703USA
Phone: +1 888-776-3920